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CUSTOMER SERVICE
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TERMS & CONDITIONS
This is how we do things:

Make sure you read this whole darn page. If you still have any questions after this send us an email and we will get you squared away.

All prices are net and subject to stock on hand unless we mention otherwise. All orders are subject to our acceptance and we may refuse any order at our discretion. Although it rarely happens, prices are subject to change without notice, both up and down. We reserve the right to correct pricing errors.

All information, documents, images, and HTML formatting are copyrighted and may not be reused or copied without permission.

Wines may be sold only to persons at least 21 years of age. By placing an order, you are warranting to us that you are 21 years of age. Any order placed by someone under 21 constitutes fraud…and that’s bad.

Wines may be delivered only to persons at least 21 years of age. Our shipping agents will require a signature of someone at least 21 years of age at the time of delivery. Valid ID may be required. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying the return shipping charges.

For pre-arrival/special orders, Bestwinesonline.com, LLC requires 3 bottles minimum per item, and 6 bottles total per order. "Hold" and/or "pre-arrival/special" orders cannot be combined to meet these minimums. If you combine "prearrival/special orders" and in-stock items, we will ship the in-stock, non-pre-arrival/special order portion of your order immediately. No shipping charge will be assessed on pre-arrival/special orders UNTIL the order is shipped. All prearrival/special orders are subject to a 20% cancellation fee at our discretion. Bestwinesonline.com, LLC may refuse any order not meeting these minimums. Any noted dates for the expected arrival for “pre-arrival/special orders” are best estimates.

For our older wines we generally source straight from Europe. But on some older vintages we will source stateside if the product is in excellent condition. That being said we will strive to insure these older vintage wines are tip-top. However, be advised that for red wines that are ten years or older and whites five years or older, it is the industry standard and the policy of Bestwinesonline.com LLC that such wines are purchased at the buyer's risk. Caveat emptor.


Shipping charges for prearrival/special order wines will not be added to your order at the time of purchase. Shipping charges for these items ARE NOT included on your invoice and we will add them at time of shipment!

If you require delivery by a specific date, please use the "Special Instructions" field to let us know so we can meet your needs.
 
Any questions? Feel free to contact us:
 
Bestwinesonline.com
1544 East Warner Avenue
Santa Ana, CA 92705
714.979.1509